Sales Operations Specialist

About the role

The Sales Operations Specialist is responsible for providing sales support for branch and sales teams. Develop and implement processes for deployment and adoption of digital tools to increase sales productivity and customer ease of doing business.

Responsibilities

• Optimize the sales process by proactively identifying delays and inefficiencies within order fulfillment and customer processes
• Lead the implementation of the strategic initiatives to improve operational efficiency and enhance customer satisfaction, including inventory management, business profitability, and timely delivery
• Collaborate with sales, marketing, supply chain, and finance teams to align sales operations with overall business objectives
• Evaluate, implement, and optimize sales technology tools and systems, such as CRM Software, sales automation tools, and analytics platforms
• Complete data analysis to identify trends, make informed decisions, improve processes and support sales teams' initiatives using business tools
• Support sales teams with training and documentation
• Maintain sales process policies, procedures, and best practices
• Lead the process standard for new local initiative
• Be responsible for executing standard sales processes in the region while enhancing and adapting them to meet local market needs and challenges
• Aid sales teams with order processing and addressing standard customer service requests, while serving as an escalation point for complex or urgent customer service issues beyond standard requests to ensure timely resolution

Requirements

• 3+ years of experience in Sales, procurement, and/or operations
• Experience in the electrical distribution industry a plus
• Experience working with CRM systems (e.g., Dynamics) and sales analytic tools
• Experience in project management
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

Qualifications

• Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
• Understanding of the sales process through the lifecycle of an order
• Solid presentation skills
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to prioritize workload and seek process and productivity improvements

Skills & Abilities

• Knowledge of electrical distribution industry, current market, customers, suppliers, and competitors
• Understanding of the sales process through the lifecycle of an order
• Solid presentation skills
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to prioritize workload and seek process and productivity improvements

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities â We like to promote from within

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.