Sales Operations Specialist

About the Job

Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and more for our design, sustainability, and modern take on bridal.

Key Duties & Responsibilities

• Customer Experience Support
• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience
• Facilitate appointments for client ring/jewelry pick-ups
• Assist clients with ring/jewelry repair and resize drop-offs
• Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed
• Contact late appointments and assist with rescheduling as needed
• Field inbound phone calls and support the local studio inbox on chat platforms
• Showroom Organization
• Maintain a clean, organized, and client-ready showroom environment
• Manage packaging supplies, office supplies, and snacks
• Oversee showroom music and general studio ambiance
• Create job envelopes for repairs, resizes, and remakes
• Operations & Inventory
• Open and set up the studio each morning
• Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols
• Manage long-term memo inventory and sample jewelry inventory
• Prep stones and paperwork for upcoming appointments
• Serve as the primary liaison with the Gemology Team for shipments and inventory coordination
• Pick up and drop off packages from FedEx as needed
• Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments
• Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments
• Proactively flag discrepancies, issues, or delays and escalate as needed to the Studio Manager or HQ teams
• Absorb and reset the studio at the end of the day
• Partner with the Studio Manager on ad hoc tasks to support overall studio operations
• Communicate with the building manager to resolve facility-related issues

Requirements & Experience

• Strong knowledge of fine jewelry styles and trends
• Comfort working with high-value inventory in a detail-driven environment
• Tech-savvy with the ability to learn and manage multiple internal systems
• Keen eye for detail paired with empathy, professionalism, and good judgment
• Strong organizational skills and the ability to manage multiple priorities at once
• Proactive, creative problem-solver who thrives in a fast-paced environment
• Excellent communication skills, both written and verbal
• Able to read diamond laser inscriptions using a jeweler’s loupe
• 1+ years of jewelry experience preferred
• Able to lift up to 15 pounds when required

Job Details

• Full-time, on-site role located in LA
• Studio hours are 9AM–5PM
• Available schedule: Sunday - Thursday
• Salary: 50-60K

Benefits

• Equity Compensation – every Frank Darling team member receives stock options
• Insurance – medical and dental insurance starting the first day of your first full month
• 401(k) – optional program
• Paid Time Off – flexible, unlimited PTO policy
• Pre-Tax Commuter Benefits
• Employee Discounts – generous discounts for you, your friends, and your family

Locations

Frank Darling LA