Sales Operations Specialist

Responsibilities

• Order & Inventory Lifecycle Management
• Order Execution: Execute accurate and timely order entry into the ERP system.
• End-to-End Oversight: Manage the full order lifecycle, including reviewing rewards programs, obtaining freight quotes, and providing real-time status and tracking updates to stakeholders.
• Inventory Control: Monitor inventory levels and proactively manage Out-of-Stock (OOS) scenarios to minimize disruption to the customer experience.
• Financial Operations & Compliance
• Credit & Collections: Take ownership of account collections and credit card maintenance. Resolve invoice disputes and process necessary Debit/Credit Memos (DM/CM) and invoice corrections.
• Returns & Buy-Backs: Lead the processing of customer returns and corporate buy-back programs, ensuring all financial and physical reconciliations are accurate.
• Account & Data Integrity
• Onboarding: Facilitate the setup of new accounts by reviewing paperwork and coordinating with Master Data Management (MDM) and Accounting departments.
• Data Governance: Enter and maintain high-quality customer master data to ensure reporting accuracy across the organization.
• Sales & Program Support
• Go-to-Market Support: Provide operational backbone for product launches and sales promotions.
• Specialized Support: Manage education registrations and troubleshoot Marketing/Education coupon issues to ensure seamless promotional execution.

Requirements

• Education: High school degree or equivalent
• Experience: 2+ years in Sales Operations, Order to Invoice (O2I) Management, or a related administrative/accounting role.
• Systems Proficiency: Experience with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM software (e.g., Salesforce).
• Detail Management: Exceptional accuracy in data entry and a "detective" mindset for resolving invoice disputes and inventory discrepancies.

Qualifications

• Communication: Ability to collaborate effectively across departments (Finance, Logistics, Sales).
• Problem Solving: Strong ability to troubleshoot technical issues, such as coupon glitches or freight complications, under tight deadlines.

Benefits

• Salary Range: $52,800.00 - $72,000.00 USD
• Pay is determined based on experience, qualifications, and location.
• Benefits: Comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
• Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year).
• Paid sick leave is adjusted based on role and location in accordance with local laws.