Sales Operations Specialist

Primary Responsibilities

• Provides overall support for sales operations and purchase order execution / purchase order fulfillment with clients in our US Division.
• Manage the order management process from quoting to finish using CRM/ERP tools.
• Review and process client orders/contracts with a high level of accuracy.
• Actively involved in the RFP and contract execution process.
• Use your attention to detail and organizational abilities to track and follow-up on orders.
• Manage the relationship with the salesperson, client and relevant stakeholders.
• Address and resolve key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Cordination and completion of module deliveries on time and within scope.
• Monitoring the contract progress and ensuring required documentation is submitted on time to customers.
• Coordinate with internal resources and third parties/vendors for the flawless execution of multiple project deliveries by arranging recurring meetings.
• Ensure product availability and allocation.
• Closely working with planning team on order allocation and fulfillment.
• Provide clients with status of contracted deliveries and confirm delivery schedules.
• Provide clients with technical and administrative product information and analysis.
• Collaborate with billing for project invoicing and credit department for any AR issues/client credit availability.
• Partners with order fulfillment and logistics to execute client orders successfully.
• Remain in close communication with Regional Sales Managers to identify sales strategy with each account (pricing, terms, product, availability, etc.).

Required Qualifications

• 2-3 years’ experience B2B sales support, account management, or client services experience preferred
• AA/BA/BS degree preferred
• Must be detail oriented Solar Industry a plus but not required
• Proficiency in databases & analytical tools like SAP, Salesforce, and expertise in Microsoft Office Suite (Power Point, Excel, Word and Outlook)
• Excellent customer service skills
• Ability to communicate information and ideas clearly, concisely and professionally
• Results oriented, organized, highly motivated, and creative
• Ability to prioritize and multi-task
• Ability to travel up to 10% of the time
• Bilingual (English/Spanish) required

Compensation and Benefits

• Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement.
• The pay range for this position is $100,000–$120,000.
• This range represents annual base salary only, without regard to location, and does not include bonuses or incentives that pay quarterly or benefits that may apply.
• The pay range for this role is subject to change.