Sales Operations Specialist

About the role

Coordinate all sales processes; may be assigned project lead. Create detailed reports to support / provide high level updates. Backorder Processing – run reports and coordinate with inventory control, production, planning and distribution to ensure highest level of order fulfillment. Maintain documentation and assist with the coordination of processes for all Sales Operations as well as for special processes related to specific programs. In depth understanding of the Custom Club process and assist with the coordination between sales and custom production. Assist with delivering accurate quote information on all products – including Quote table maintenance, reporting, communicating proactively to specific groups. Identify continued improvement opportunities for increased efficiencies and improved service levels. Effectively communicate with groups related to assigned programs.

Responsibilities

• Responsible for detailed reports using Business Objects, SAP, and other department tools to review, track and assist Sales Operations tasks.
• Create ad-hoc reports as required as well as run daily, weekly, monthly, reports.
• Custom Club Responsible for understanding of the Custom Club offerings in order to suggest substitutions or alterations when necessary.

Technical competencies

• Strong organizational, analytical, and problem-solving skills.
• Ability to analyze detail and perform structured decision-making on a daily basis.
• High degree on initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• Must demonstrate strong technical skills and ability to analyze data to make recommendations.
• Knowledge of SAP preferred.
• Intermediate skill level in Microsoft Excel preferred.
• Ability to multi-task to manage daily responsibilities, multiple projects, and unplanned issues.
• Must be capable of exercising independent judgment within defined procedures and practices to determine appropriate action.
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Must possess & demonstrate excellent communication skills – both verbally and written – and be able to relate to all level of employees, customers.
• Must be able to think creatively and offer solutions when problems are identified.
• Required to train department on topics identified in field of expertise.
• Custom Club Must have an in-depth knowledge of Callaway Golf Products, after market shafts / grips and understanding of Custom Club production.