Sales Operations Specialist

About the role

We are seeking a Sales Operations Specialist to support the sales organization through efficient order processing, vendor coordination, customer communication, and cross-functional collaboration. This role is critical to ensuring smooth sales operations and delivering a high level of customer service throughout the order lifecycle. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment.

Work Location: Onsite (Hayward, CA)

Responsibilities

• Validate and process customer orders accurately and efficiently
• Communicate with vendors and manufacturers regarding order requirements and status updates
• Manage vendor quotations, negotiate payment terms, and follow up on order progress
• Understand and follow established guidelines, workflows, and operational processes
• Support multiple sales managers and manage multiple orders simultaneously
• Monitor order status and proactively provide updates to customers
• Serve as a point of contact for the department and collaborate with cross-functional teams including Finance, Sales, and Engineering
• Coordinate with the Logistics department to ensure timely product deliveries
• Maintain and update sales records, customer information, and operational documentation
• Prioritize tasks effectively and resolve issues in a timely and professional manner

Qualifications

• Bilingual English and Mandarin strongly preferred
• Strong customer service orientation with a goal-driven mindset
• Excellent analytical, organizational, and multitasking skills
• Detail-oriented with a willingness to learn and adapt
• Ability to prioritize responsibilities and manage time effectively in a fast-paced environment
• Strong communication and collaboration skills with the ability to work across teams

Preferred Qualifications

• Experience working with ERP/CRM platforms, with NetSuite experience preferred
• Experience supporting sales operations, order management, or customer service functions preferred
• Ability to manage multiple stakeholders and competing priorities effectively