Sales Operations Specialist

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

About the role

The Sales Operations Specialist supports the Sales Enablement team by streamlining daily administrative and operational workflows to help frontline sales teams close deals faster. This role supports tactical execution of go-to-market strategies, maintains data hygiene across core sales tools, and provides direct administrative support to improve sales execution and customer satisfaction. The specialist also serves as a primary point of contact for CRM-related questions and supports ongoing training through the Sales Excellence Journey.

Responsibilities

• CRM & Dashboards: Maintain and update operational sales enablement dashboards to ensure visibility of pipeline, inventory, and other key sales metrics. Monitor CRM data hygiene by identifying inaccuracies in account ownership, deal stages, product tagging, and related data fields, and execute necessary corrections. Serve as a primary point of contact for CRM-related questions from the sales team and provide ongoing support for CRM utilization. Provide administrative support and technical troubleshooting to sales teams regarding CRM, inventory dashboards, logistics tools, and other core sales systems.
• Commercial Governance: Provide direct administrative assistance to the sales team during quoting and proposal phases, including opportunity creation, assisting with customer price list, and pricing validation against current discount policies.
• Customer Onboarding: Support the customer onboarding process by ensuring required information is captured accurately for purchase order processing, including taxes, tariffs, customer information, and related requirements. Assist with customer portal setup and support sales teams with portal-related administrative needs.
• Compensation Reporting: Assist with creating reports to support sales compensation processes, including bonuses related to specific sales campaigns and incentives.
• Process & Tools Training: Conduct onboarding training, host technical webinars, and continuous enablement sessions to help sales managers use core sales tools effectively. Assist in the deployment of Sales Excellence Journey initiatives, including coordination of training materials and centralized team communications.
• Cross-Functional Collaboration: Maintain and organize sales documentation, contract archives, centralized sales playbook repositories on SharePoint, and related enablement materials. Partner with Sales, Marketing, IT, Finance, HR, Customer Service, and Operations to align on commercial priorities, streamline sales processes, and improve efficiency.

Requirements

• Education: Bachelor's degree in Business, Marketing, Data Analytics, Logistics, or a related field preferred.
• Experience: One to two years of field sales experience preferred. Experience supporting sales operations, sales administration, customer onboarding, reporting, or commercial operations preferred.
• Computer Skills: Proficiency in Microsoft Office required, including strong Excel skills. Experience with Excel macros, Power BI, CRM systems, and SAP preferred.
• Other Requirements: Ability to manage multiple projects and prioritize tasks in a fast-paced environment. Positive attitude toward new challenges, a continuous improvement mindset, and a strong interest in developing and growing the capabilities of the sales team.

Skills

• Accountability – Ability to accept responsibility and account for actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Analytical Skills – Ability to review data, identify trends, and support sound business decisions.
• Business Acumen – Ability to understand commercial priorities, sales processes, and business impacts.
• Oral Communication – Ability to communicate effectively using the spoken word.
• Written Communication – Ability to communicate clearly and concisely in writing.
• Customer Oriented – Ability to support internal and external customers by understanding needs, addressing concerns, and building trust.
• Collaboration – Ability to work effectively with Sales, Marketing, IT, Finance, HR, Customer Service, and Operations.
• Continuous Improvement – Ability to identify process improvement opportunities and support efficient ways of working.
• Detail Oriented – Ability to pay close attention to details and ensure data and documentation are accurate.
• Organized – Ability to manage multiple priorities using a structured and systematic approach.
• Problem Solving – Ability to identify issues, evaluate options, and support timely resolution.
• Technical Aptitude – Ability to learn, use, and support CRM, dashboard, reporting, and sales enablement tools.

Key Performance Indicators (KPIs)

• Customer onboarding accuracy and timeliness.
• Lead to order velocity.
• CRM data hygiene metrics, including accuracy rate of data fields within assigned sales territories and pipeline dashboards.
• Number of new sales team members trained and progressing through the Sales Excellence Journey.

Physical Demands

• Stand: Occasionally
• Walk: Occasionally
• Sit: Constantly
• Manually Manipulate: Frequently
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Grasp: Frequently
• Speak: Frequently
• Push/Pull (12 lbs or less): Occasionally
• Lift/Carry (10 lbs or less): Occasionally
• Lift/Carry (11-20 lbs): Occasionally
• Other Physical Requirements: Vision (Near, Distance, Color, Peripheral), Sense of Sound, Sense of Touch. Ability to wear Personal Proteive Equipment (PPE) as required when entering manufacturing or customer-site environments.

Work Environment

Heated and air-conditioned office environment. May require interaction with sales, customer service, operations, manufacturing, and other business teams as needed.

Pay

Targeted compensation range for this position is $62,000.00–$74,000.00 annually (or $29.80–$35.57 per hour), depending on qualifications, skills, and relevant experience.

Benefits

• Medical, dental, and vision coverage
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Legal Plan
• 401K
• Paid Time Off (PTO)
• Opportunities for growth and advancement via on-the-job training, paid training/certifications, and internal promotions