Sales Operations Specialist

Duties and Responsibilities

• Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, work with Ops and clients to prepare SKUs for fulfillment
• Process sales orders, internal orders, and other transactions in Oracle
• Support upstream partners and internal business groups
• Support new buyers into sales and support processes
• Work with internal partners to manage customer-driven inventory requests
• Investigate and troubleshoot system issues and buyer questions related to sales orders
• Collaborate with Quality Team to improve output
• Take ownership of process improvement, working with internal teams to drive simplification and quality
• Support client supplemental sales platform programs and other special projects as needed
• Review and provide approvals for RMA Requests
• Avoid and resolve disputes with customers
• Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed
• Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions
• Comply with Assurant policies and guidelines
• Communicate with Assurant customers
• Proactively communicate with the Quality, Production, and Shipping teams
• Participate in process documentation efforts for all assigned tasks
• Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities
• Support the Head of AVR Operations and the entire AVR

Requirements

• In-depth understanding of sales principles and customer service practices
• Strong MS Office skill and Intermediate proficiency in Excel
• Strong planning, organization, and time-management skills with a keen eye for detail
• Resilience with the ability to thrive in a rapidly changing environment
• Willingness to work extended hours including nights and weekends when required
• Experience in a sales support or customer service role

Desired Skills/Experience

• Oracle or other ERP experience is preferred
• Experience working with international customers
• Bachelor’s Degree