Sales Operations Liaison

About the role

BioWave is seeking a VA Sales and Operations Liaison to help manage and consolidate day-to-day tasks within the VA team. The role involves bridging different departments, facilitating communication, streamlining processes, and supporting the VA Sales team.

Duties and Responsibilities

• Sample Order Management for VA Team
• VA Order Resolution
• Customer Service - Manage Problem Orders, Quotes, Pay and Shipment
• A/R Support
• Liaison: Follow Up with Sales Reps for Receivable Updates
• Purchasing Issue Resolution: Resolve All Customer Service Inquiries Related to Purchasing
• VA Specific Programs, Updates, and Problem Resolutions

Requirements

• Experience in/with Customer Service, Inside Sales, Operations
• 2+ Years of Experience
• Computer Proficiency
• Ability to Form Relationships Across the Organization – Particularly with the VA and Sales Departments
• Positive, Persuasive Communicator

Behaviors for Success

• Internal Drive
• Sense of Urgency
• Self-Motivated
• Competent Listener/Communicator
• The Willingness to Learn and Develop Internally

Nice-to-Haves

• Interest in/Experience with the VA/Clinical Industry
• Experience with Accounts Receivables
• Proof of Success in Past Roles

Qualifications

• Associate’s Degree Preferred

Pay and Benefits

Total Compensation: $50,000 - $60,000 (paid hourly) non-exempt
Medical Family: 55%, Employee 45% (>year 2), 75% (onwards)
401K: Discretionary 2% Employer Match
Travel Reimbursement
Basic/Voluntary Term Life Insurance
Long Term Disability HSA Account Option
PTO: Years 1 and 2, 15 days, Year 3 onwards 20 days
12 Paid Public Holidays
Corporate Outings and Events