Sales & Operations Lead

About the role

The Sales and Operations Lead supports all customer experience and sales initiatives while also supporting store operations, leading the team, and assisting with inventory operations. This role requires a strong focus on customer experience, sales performance, community engagement, leadership, organization, and strict compliance with company policies and state regulations.

Responsibilities

• Lead the front-of-house team to create an exceptional experience for customers and employees while exceeding sales goals.
• Engage with customers on the sales floor by answering questions and recommending products.
• Champion brand education and product knowledge training.
• Drive selling behaviors to achieve sales metrics and employee performance goals.
• Build customer retention through company loyalty programs.
• Communicate and execute sales and marketing initiatives.
• Execute visual merchandising to uphold company standards.
• Participate in community engagement, field marketing, social media, and events.
• Partner with management to monitor and respond to customer reviews across platforms.
• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Support the implementation of company policies, legal regulations, and operational improvements.
• Address facilities issues to maintain an excellent customer experience.
• Safely lift and carry up to 35 lbs.
• Train and coach team members while fostering a culture of learning, development, and accountability.
• Help build a culture aligned with the organization's core values.
• Utilize problem-solving skills to recommend improvements and escalate issues when needed.
• Champion change and operational improvements.
• Aid in inventory management including intake, counts, pricing, transfers, recalls, stocking, and compliance.
• Help maintain accurate counts and records in METRC and POS systems.
• Support recurring audits, spot checks, and cycle counts.
• Ensure compliance with state and local cannabis regulations.

Requirements

We're looking for a strong leader with deep understanding of customer experience and driving sales, highly organized and detail-oriented, and able to prioritize multiple responsibilities in a fast-paced retail environment. Proficiency in retail systems, compliance software, and reporting tools is preferred.

Skills

• Strong leadership and communication skills with staff and vendors.
• Deep understanding of customer experience and driving sales.
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiency in retail systems, compliance software, and reporting tools.

Preferred Experience

• Proven track record of using training and resources to drive customer experience and sales.
• Experience with Treez POS system.
• Leadership or supervisory experience in retail.
• Experience with computerized inventory and compliance systems.

Pay

Compensation base hourly pay for this position is $22.36. Company-wide, team members average approximately $7.68 per hour in tips. Tips are not guaranteed and may vary based on shift, business levels, and seasonality.

Schedule

This is a full-time, non-exempt retail position in a store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs.

Benefits

• Health, dental, vision, and life insurance.
• Paid time off.
• Employee discounts.
• Professional development support.
• Referral program.

Equal Opportunity

Embarc is an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.