Sales Operations Business Partner

About the role

The Sales Operations Business Partner supports growth across Corporate Risk & Broking (CRB) North America. This role partners with regional and specialty leaders, as well as producers, to drive decision-making, performance, and growth outcomes.

Responsibilities

• Growth & Business Planning - Partner with leadership to develop and execute growth strategies, business plans, and performance tracking across assigned areas.
• Pipeline & Forecasting - Own pipeline visibility and forecasting accuracy, providing insight on performance, risks, and opportunities to inform decision-making.
• Insight & Performance Management - Translate data into actionable insights, enabling leaders to optimize growth, improve conversion, and prioritize opportunities.
• Sales Enablement & CRM - Drive value from CRM (Dynamics 365) through data quality, insight generation, and adoption of consistent processes and standards.
• Client & Account Management Support - Enable delivery of client growth initiatives, including account planning, client satisfaction, and client-at-risk processes.
• Stakeholder Partnership - Work closely with Growth Leaders, Producers, Finance, Marketing, and Global Sales Operations teams to coordinate and accelerate growth initiatives.

Qualifications

• Experience in sales operations, business planning, or commercial analytics in a complex, matrix environment.
• Proven ability to influence senior stakeholders and drive outcomes without direct authority.
• Strong analytical capability with the ability to translate data into clear commercial insight.
• Experience with CRM platforms (e.g., Dynamics 365) and reporting tools such as Power BI.
• Excellent communication and stakeholder management skills.
• Ability to operate at pace, manage ambiguity, and prioritize effectively.

Compensation and Benefits

The salary compensation range being offered for this role is $100,000 to $150,000. This role is also eligible for an annual short-term incentive bonus.

Company Benefits:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Our Offices

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