Sales Operations Associate

About the role

The Sales Operations Associate’s primary responsibility will be to provide support to the Sales Team (Area Sales Manager, Regional Sales Managers, Field Clinical Specialist) with direction from department management to enhance efficiencies for the sales operations.

Responsibilities

• Supports regionally assigned Sales Team members to ensure their success in the field.
• Maximizes use of CRM (Salesforce.com) for sales operations—Sales Team accounts, contacts, purchase orders, quotas, simple business plans, etc.—and ensures the information in Salesforce is accurate and on time.
• Acts as a liaison between the Sales Team and other departments within SPR:
  • Works with Quality to ensure cases (complaints/returns) are submitted in a timely manner with all required information.
  • Works with Accounting to approve sales team accounts, purchase orders, and sales orders; may support Sales Team and Collections with purchase order receipts and invoicing requests.
• Supports Sales Patient Data Entry and works with patient support on procedural and baseline data.
• Supports product shipments to the field, to patients, and to customers; manages Sales Team trunk stock and supplies the field with product from headquarters or third‑party shippers.
• Supports management of Cleveland inventory and ships replacement product directly to patients.
• Coordinates with Sales Reps and Inside Sales after trade shows, campaigns, and/or cadaver labs to assist with follow‑up for existing leads/contacts.
• Supports continued education with Sales Team members on CRM functionality following sales training.
• Leads weekly meetings with assigned Regional Sales Managers to review data and trends.
• Performs other related duties as assigned.

Requirements

• Prefer bachelor’s degree or equivalent.
• Ability to problem solve.
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Ability to keep work organized, self‑prioritize, and be a team player.
• Ability to meet deadlines internally and externally.
• Beneficial skills and experience:
  • Experience working inside CRMs (specifically Salesforce.com).
  • Proficient with Microsoft Apps.
  • Ability to work efficiently and creatively in a regulated industry.

Working Conditions

• Fast‑paced environment.
• Office with small warehouse.
• Ability to lift up to 25 lb.
• Ability to pull pallets up to 30–40 lb.
• May travel minimally; travel can usually be planned in advance.

Pay

$50,000