Sales Operations Analyst (Part-Time)

Key Responsibilities

• Analyze existing sales operations and order management workflows to identify process gaps, inefficiencies, and opportunities for improvement.
• Develop recommendations and implement process enhancements that increase productivity, accuracy, and customer satisfaction.
• Identify and support automation initiatives that streamline operational activities and reduce manual effort.
• Document business requirements, workflows, and process improvements.
• Data Analysis & Business Reporting:
• Collect, analyze, and interpret sales, operational, and customer data to identify trends, risks, and opportunities.
• Develop and maintain dashboards, reports, and KPIs to monitor business performance, including order accuracy, revenue trends, inventory availability, and delivery metrics.
• Translate complex data into meaningful insights and recommendations for leadership and key stakeholders.
• Support strategic planning and decision-making through data-driven analysis.
• SAP Order Management & Operations Support:
• Manage customer orders, invoicing, and transaction processing within SAP, ensuring accuracy and compliance with operational procedures.
• Maintain accurate order and sales records while ensuring data integrity across systems.
• Track inventory levels and communicate stock availability to internal stakeholders and customers.
• Partner closely with logistics and supply chain teams to proactively resolve shipment, delivery, and inventory-related issues.
• Cross-Functional Collaboration:
• Collaborate with Sales, Finance, Operations, Supply Chain, and Customer Service teams to align processes and business objectives.
• Provide operational support to sales and account management teams, including order inquiries, shipment tracking, issue resolution, reporting, and customer communications.
• Prepare presentations, reports, and business reviews for leadership and stakeholders.
• Build strong relationships with customers and internal teams to ensure a seamless customer experience.

Minimum Qualifications

• Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, or a related field.
• 2-4 years of experience in Business Analysis, Sales Operations, Order Management, or a related operational role.
• Hands-on experience using SAP for order processing and transaction management.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience working within B2B, distribution, electronics, technology, or manufacturing environments.
• Strong analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Experience supporting sales operations, business process improvement, or operational excellence initiatives.
• Advanced SAP expertise, including order management, delivery tracking, invoicing, and inventory management.
• Strong data analysis skills with advanced Excel capabilities, including pivot tables, lookups, and data modeling.
• Experience with business intelligence and visualization tools such as Power BI or Tableau.
• Familiarity with CRM systems and sales performance reporting.
• Excellent communication, presentation, and stakeholder management skills.
• Experience supporting ODM, OEM, branded products, or electronics manufacturing environments is highly desirable.