Sales Operations Analyst II

About the role

Samsung HME America is seeking a Sales Operations Specialist to join our dynamic team in Danvers, MA. This role is responsible for order processing, data entry, invoicing, CRM management, and supporting sales activities.

Responsibilities

• Ensure Customer Satisfaction
• Reduce lost accounts by diffusing cancellation requests
• Meet or exceed sales call activity goals for proactive account retention
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• "Save, Secure, and Convert" by handling all customer cancellation requests, providing ongoing education of contract details, and obtaining customer contract and up-sell commitments during face-to-face interactions
• Cultivate long-term relationships at all levels of customer organizations and within the Company
• Handle customer complaints efficiently to maintain high satisfaction levels
• Analyze sales data to identify trends, patterns, and opportunities for improvement
• Prepare and present sales reports and dashboards to senior management
• Support the development and implementation of sales strategies and initiatives
• Collaborate with sales teams to ensure alignment with business goals
• Provide detailed reports to sales, marketing, and senior leadership

Qualifications and Requirements

• Education & Experience: BA/BS in Business Administration, Communications, Marketing or other related discipline preferred; 2+ years of experience in sales operations on a related role; Familiarity of CRM best practice and Prospect Management System operations
• Computer & Analytical Skills: Experience with ERP, preferably Microsoft Dynamics Great Plains; Proficiency with MS Office package, including Excel, Word, PowerPoint, and Outlook; Ability to manipulate and present data in Excel, including pivot table analysis and PowerPoint
• Physical Requirements: Occasional lifting and moving up to 25 pounds; Frequent standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, and talking or hearing; Close, distance, peripheral vision, depth perception; Ability to adjust focus

Benefits

• Medical (Blue Benefit Administrators)
• Dental (Blue Cross Blue Shield)
• Vision (Blue Cross Blue Shield)
• Short/Long Term Disability, Life & AD&D (The Standard)
• 401k Retirement (Fidelity)
• Tuition Reimbursement
• Generous Paid Time Off