Sales Operations Analyst - Government & National Accounts

About the role

Hi-Line, Inc. is hiring a Sales Operations Analyst to support our government contracts and national accounts programs. The position offers a salary range of $55,000-$70,000 annually.

Responsibilities

• Conduct follow-up calls with prospects and national accounts.
• Participate in sales calls and in-person sales meetings alongside the Director of National Accounts and Territory Managers.
• Schedule and coordinate national account meetings, including logistics and materials.
• Monitor procurement portals and bid platforms and flag relevant opportunities.
• Support the onboarding of new national account customers.
• Aid in product sourcing requests for national account programs.
• Travel to customer sites, national account meetings, and industry events (approximately 10-25%, including some overnight travel).
• Maintain and organize government and cooperative contract documentation, renewals, and modifications.
• Compile and submit monthly, quarterly, and annual contract reports; track administrative fees and rebate programs.
• Audit orders for contract pricing and eligibility, and resolve discrepancies with accounting.
• Maintain contract libraries, selling tools, pricing guides, and tracking systems for 100+ Territory Managers nationwide.
• Communicate contract updates and program changes to the sales teams.
• Assist with training for new sales team members.
• Cook up travel and meeting logistics and prepare materials for customer visits and events.

Requirements

• High school diploma required; Bachelor's degree preferred.
• 3-5 years of experience in contract administration, sales operations, business analysis, or project coordination.
• Advanced Excel required - pivot tables and complex formulas including VLOOKUP and INDEX/MATCH; VEA/macro experience strongly preferred.
• Working knowledge of AI tools (ChatGPT, Claude, Copilot, etc.) and experience using them to streamline reporting, documentation, and analysis is preferred.
• Comfortable on the phone and in front of customers, with excellent written and verbal communication - this role includes live sales calls and in-person customer meetings, not just back-office work.
• Willingness to travel domestically (approximately 10-25%); valid driver's license required.
• Experience with an ERP system and CRM/workflow tools (e.g., ClickUp); proficiency in Microsoft Office and Google Workspace.
• Exceptional organization, accuracy, and the ability to independently manage multiple priorities.
• Experience with government contracts, cooperative purchasing, bids, or national accounts is a plus.

Qualifications

• High school diploma required.
• Bachelor's degree preferred.
• 3-5 years of experience in contract administration, sales operations, business analysis, or project coordination.
• Advanced Excel skills - pivot tables and complex formulas including VLOOKUP and INDEX/MATCH; VEA/macro experience strongly preferred.
• Experience with AI tools (ChatGPT, Claude, Copilot, etc.) and using them to streamline reporting, documentation, and analysis.
• Comfortable on the phone and in front of customers, with excellent written and verbal communication.
• Valid driver's license required.
• Experience with an ERP system and CRM/workflow tools (e.g., ClickUp); proficiency in Microsoft Office and Google Workspace.
• Exceptional organization, accuracy, and the ability to independently manage multiple priorities.
• Experience with government contracts, cooperative purchasing, bids, or national accounts is a plus.

Skills

• Advanced Excel skills (pivot tables, complex formulas, VLOOKUP, INDEX/MATCH, VEA/macro experience preferred).
• Experience with AI tools (ChatGPT, Claude, Copilot, etc.) and using them to streamline reporting, documentation, and analysis.
• Excellent written and verbal communication skills.
• Ability to independently manage multiple priorities.
• Experience with government contracts, cooperative purchasing, bids, or national accounts.

Benefits

• 401(k) with company match.
• Comprehensive medical benefits package.
• Paid vacation, sick time, and holidays.
• Direct mentorship from department leadership with real ownership from day one.
• Professional growth and advancement opportunities in a department we're actively building.
• A stable, growing company with over 65 years of success.
• A collaborative and team-oriented culture.