Sales Operations Analyst

About the role

The Sales Operations Process Specialist is a temporary role responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This position creates Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training materials that establish consistency, improve efficiency, and support the continued growth of the Sales organization. Working under the direction of Sales Operations leadership and in close collaboration with cross-functional teams, this role builds and maintains the operational framework that enables the Sales team to execute work efficiently, consistently, and at scale, culminating in a comprehensive Sales Operations Playbook that serves as the departments central operating guide.