Sales & Operations Advisor in Training

About the role

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. We create opportunities and improve the lives of our customers and employees by placing a focus on putting the right customer in the right vehicle on the right terms and on their path to ownership.

Responsibilities

Customer Experience & Sales Support

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.

Dealership Operations Support

• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.

Team Collaboration

• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Requirements

• High School Diploma or GED required; Associates or bachelor’s degree preferred OR equivalent experience.
• 1 – 3 years related work experience.
• Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Benefits

• Medical, dental, and vision insurance with a sizable portion of premiums covered by the company.
• 401(K) retirement plan.
• Company-paid life insurance policy.
• Short and long-term disability coverage.
• Growth opportunities with roughly over 1,000 employees promoted year over year.
• Tuition reimbursement for professional development.
• Wellness program including self-guided coaching, cash incentives, and discounts on medical premiums.
• Competitive pay across the organization.
• Consistent work schedule with the company closed on Sundays.
• Monthly bonus share, sales contests, and other recognition perks.
• World-class training and development programs.
• Paid Time Off for full-time roles including wellness days, holidays, and vacation time. Part-time roles earn vacation time based on hours worked.

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees reporting they feel right at home here.