Sales Operations Administrator II

About the Role

The Sales Operations Administrator II provides advanced administrative and logistical support to the sales team. This role coordinates with sales team members to understand customers’ unique needs and potential sales opportunities, supports the onboarding of new customers, and assists in managing various sales operations tasks. Work is generally independent and collaborative, contributing to moderately complex aspects of projects.

Responsibilities

• Coordinates administrative and logistical support for new client onboarding, ensuring customer requirements are met throughout the process.
• Manages data, resources, and delivery timelines for assigned customers.
• Assists with planning and procurement to meet customer requirements.
• Provides project management support for BOM management, ECO, Deviations, and MCN.
• Demonstrates a proactive approach and sense of urgency on behalf of customers, anticipating their needs and communicating efforts effectively.
• Handles escalated customer concerns of moderate to complex nature.
• Performs order entry and modification.
• Supports inventory management and manages client returns.
• Maintains backlog and conducts backlog reviews for assigned customers.
• Provides prompt communication for internal and customer inquiries or requests.
• Interacts with customers, sales, finance, management, and other internal personnel as needed.
• Proactively builds trust in internal and external relationships and communicates effectively across all levels.
• Trains and supports other Sales Operations team members on systems, processes, and procedures.
• Assists other team members when additional resources are required.
• Complies with all policies and procedures related to the protection of company and client information assets, security, and systems.
• Adheres to the company’s quality commitment to its customers.
• Performs all other assigned duties.

Requirements

• 4-7 years of directly related experience.
• Prior experience in a similar role (e.g., inside sales, customer service).
• Familiarity with CRM tools.
• Experience with at least one ERP/MRP system; SAP experience preferred.
• Proficiency in Microsoft Office, with strong Excel skills (including pivot tables).
• Detail-oriented, quick learner, and strong communicator.
• Ability to apply critical thinking skills to complex problems.
• Ambitious, business-minded, organized, and proactive individual who can operate independently.
• Comfortable with technology, open to learning, and capable of excelling in a fast-paced environment.

Work Environment

• Office/Remote Hybrid.
• Potential for minor travel.

Work Authorization

Must be authorized to work in the U.S. (CCI does not currently sponsor visas).