Sales Operations Administrator

Maintain the accuracy and integrity of customer, prospect, opportunity, activity, and forecast information within HubSpot CRM.

Manage Chaos:

• Establish a process for activities that lead to the implementation of systems, procedures or outcomes
• Identify long range goals and design plans to attain them
• Understand the needs of a situation and establish effective action plans
• Evaluate future implications of current decisions and actions

Responsibilities:

• Maintain the accuracy and integrity of customer, prospect, opportunity, activity, and forecast information within HubSpot CRM
• Regularly audit CRM data and work with Regional Sales Managers (RSMs) to correct incomplete, outdated, or inaccurate information
• Review incoming sales inquiries, ensure they are properly documented, and route them to the appropriate RSM for follow-up
• Extract, organize, and analyze data from multiple business systems using Microsoft Excel to generate actionable insights for RSMs, Sales Management, and leadership
• Gather and organize sales metrics and KPI data for management meetings and business reviews
• Assist with special projects and other duties as assigned by the Sales Manager

Required Qualifications:

• Associate's degree in Business Administration, Marketing, Communications, or related field; equivalent experience preferred
• 3+ years of experience in sales administration, sales support, business operations, customer service, marketing coordination, or related roles
• Experience working with CRM systems (HubSpot Preferred) and business software applications
• Advanced proficiency with Microsoft Excel, including formulas, filters, pivot tables, lookups, and working with large data sets
• Experience preparing reports, tracking metrics, and managing multiple projects simultaneously
• Strong analytical, organizational, problem-solving, and communication skills with exceptional attention to detail

Prior to Qualifications:

• Experience in manufacturing, industrial equipment, automation, machinery, or capital equipment industries
• Experience supporting remote sales teams, dealer networks, or distributors
• Experience coordinating trade shows, training events, or customer-facing programs
• Familiarity with AI productivity tools such as ChatGPT or Microsoft Copilot to improve efficiency, organization, communication, and data analysis
• Demonstrated ability to identify process improvements and implement more efficient business practices