Sales Operations Administrator

About the Role

The Sales Operations Administrator provides centralized support focused on advancing the sales operations team’s strategic objectives. Collaborating closely with key partners across the organization, this role leads tactical execution for managing the sales process and sales technology solutions, helping the sales organization run efficiently and effectively. The incumbent champions a unified approach to sales management, including sales planning and process across all lines of business and divisions, with a goal to drive sales growth.

Responsibilities

• Sales Process:
  • Coordinates and manages training and resources to ensure the sales team is up to date with sales process standards and new functionality.
  • Builds sales processes through continuous improvement to support the broader sales organization.
  • Supports sales process development by designing and implementing best-in-class training practices.
  • Navigates and understands interdependencies of technical tools and software systems.
  • Creates and maintains training documentation, including how-to guides and SOPs for front and back-end users, ensuring an updated and organized resource library is available and accessible.
• Sales Technology Administration:
  • Maintains knowledge of and expertise in CRM (Customer Relationship Management) and other related sales technology solutions.
  • Ensures data capture is accurate and meets business needs by implementing sales technology best practices.
  • Deploys processes to audit the CRM and other tech solutions on a recurring basis and provides clear feedback to field teams.
  • Acts as a resource to the team, providing support, guidance, and coordination with relevant internal parties to resolve issues.
  • Leads the set-up of CRM back-end data (e.g., teams, territory, pricing, contracts), ensuring accuracy and establishing best practices for efficient product management.
  • Maintains knowledge of the latest technologies, version updates, and enhancements, recommending updates to increase efficiency and usability.
• Change Management:
  • Provides tactical support for the sales operations roadmap, defining and championing efficient and replicable change management processes.
  • Defines processes and procedures for managing and prioritizing change requests in coordination with key stakeholders.
  • Manages project timelines and deliverables, ensuring quality work is delivered in a timely manner.
  • Leads user acceptance testing (UAT) process and approvals, coordinating with cross-departmental teams.
• Sales Culture:
  • Participates in building a unified team across a decentralized organization.
  • Fosters strong relationships, providing best-in-class support as a partner and liaison between departments such as sales, finance, IT, marketing, operations, and customer service.
  • Creates an inclusive, engaged, and unified community to ensure connectivity among the sales team and cross-departmental teams.
  • Seeks to understand business needs, creates opportunities to share information, advocates for a common language, and engages in ongoing dialogue with internal teams.
  • Participates in training and learning opportunities to expand knowledge of the company, its products, sales, and services.
  • Performs other duties as needed to help drive the company’s vision, fulfill its mission, and abide by its core values.

Requirements

• Bachelor’s degree or equivalent.
• Demonstrated ability to work as part of a team in a collaborative environment.
• Highly developed attention to detail and strong verbal and written communication skills.
• Strong organizational and planning skills.
• Demonstrated ability to critically analyze and improve system workflows.
• 4+ years of CRM experience (MS Dynamics preferred).
• 2-4 years of project experience working with inter-departmental teams.
• Demonstrated ability to manage multiple projects and priorities.

Skills

• Analytically minded and team-oriented, with a critical combination of detailed system expertise and the ability to see the larger picture.
• Outstanding problem-solver with a proactive approach.
• Skilled in communicating, building relationships, and providing thoughtful team support and training to increase sales team efficiency.

Benefits

• Medical, Dental, and Vision Insurance.
• Life & Disability Insurance.
• Maternity & Parental Leave.
• Flexible Spending Accounts.
• Discounted Stock Program.
• 401K.
• Employee Awards.
• Employee Assistance Plan.
• Wellness Incentive.
• Tuition Assistance.
• Career Pathways.