Sales Operation Planning Specialist (Contract)

About the role

We are seeking a detail-oriented Sales Operations & Planning Specialist to manage the end-to-end order fulfillment process and supply chain coordination. This role is crucial in connecting the SK Hynix America team, HQ, and customers. The ideal candidate will ensure smooth logistics, precise data analysis, and efficient communication to support our semiconductor business growth.

Responsibilities

• Order management from entering the order in SAP to final shipment.
• Deliver order creation, RMA, sample distribution, Sales analysis, and direct interaction with customers for order acknowledgement and delivery schedule.
• Maintain communications with HQ to delivery management through the complete logistical cycle from factory to customer.
• Cook up with corporate headquarters to ensure materials are provided according to schedules.
• Work closely with Sales Account Managers, Accounting, and Logistics.
• Work closely with Operation Managers for product planning and order management.
• Provide input to management, marketing and sales on current product support from HQ, backlog issues, and other potential schedule issues.
• Data consolidation and analysis including but not limit to customer forecast, monthly sales tracking, order backlog, and other sales-related generation.
• Secure customer data to open new accounts or to increase credit limits.
• Maintain open line of communication with customers to ensure product requirements are met in a timely manner.
• Hub reconciliation.
• Ad hoc and interval reporting on business progress.
• Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner.

Requirements

• BA/BS preferred
• 1-5+ years sales operations experience in semiconductor industry preferred
• Bilingual in English and Korean is preferred
• Excellent verbal and written communication skill
• Strong proficiency with office software including PowerPoint, Excel, Word
• Experience in SAP for Sales Operation
• Experienced with sales operations process, logistic, and inventory management
• Proficiency in Microsoft Excel (including data analysis, formulas, and reporting) is required

Qualifications

• BA/BS preferred
• 1-5+ years sales operations experience in semiconductor industry preferred
• Bilingual in English and Korean is preferred
• Excellent verbal and written communication skill
• Strong proficiency with office software including PowerPoint, Excel, Word
• Experience in SAP for Sales Operation
• Experienced with sales operations process, logistic, and inventory management
• Proficiency in Microsoft Excel (including data analysis, formulas, and reporting) is required

Skills

• Excellent verbal and written communication skill
• Strong proficiency with office software including PowerPoint, Excel, Word
• Experience in SAP for Sales Operation
• Experienced with sales operations process, logistic, and inventory management
• Proficiency in Microsoft Excel (including data analysis, formulas, and reporting)

Benefits

• Equal Employment Opportunity

Pay

Pay Range: $65,000 - $90,000 USD

Schedule

Onsite