Sales Operation Analyst

Sales Data Analytics & Forecasting

• Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
• Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.

Sales Strategy & Competitive Benchmarking

• Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
• Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX's key differentiators (7/365 delivery, automated POD verification, zero surcharges).

Pricing Operations & Deal Structuring

• Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1-8).
• Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.

Sales Operations & CRM Governance

• Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
• Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).

Cross-Functional SLA & Performance Alignment

• Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
• Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

Requirements

• Experience: 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
• Location: Based in California
• Technical & Data Skills: Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
• Domain Knowledge: Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
• Language Skills: Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.