Sales Officer

As part of our continuous growth, we are hiring a Sales Officer to join the Mouratoglou Tennis Center Noblesville an ideal destination to experience world-class tennis and padel in the heart of the Midwest. About The Role As Sales Officer, you will be the first person prospective members talk to and the person who turns their interest into membership. You will manage enquiries from the first call or WhatsApp message through tours, trials, and enrollment. You will also help existing members get the most from the club. You will report to the Center Director and work closely with our coaching and reception teams. You will have a direct impact on the center's growth and revenue. Roles And Responsabilities Act as the main point of contact for prospective members by phone, WhatsApp, email, and in personRespond quickly and professionally to enquiries about memberships, programs, and pricingTurn enquiries, trials, and tours into memberships and program enrollmentsPresent membership plans, coaching programs, camps, and services clearly and accuratelyFind upsell opportunities with existing members, such as private lessons, clinics, camps, events, and retailFollow up on trials, open enquiries, and expired leadsProcess membership contracts, paperwork, and payment set-upCoordinate trial sessions and tours with coaching and operations staffKeep lead records up to date in our CRM and booking systemSupport member retention by flagging at-risk members and coordinating win-back offersTrack sales activity and prepare regular performance reportsShare local market insights, including competitor activity, pricing, and demand trendsHelp build and improve sales processes across the team Profile 2+ years of successful experience in sales, membership sales, hospitality, or customer service. A sports or fitness club background is a plus.Excellent written and spoken communication skillsA natural ability to convert enquiries into sales while keeping service quality highStrong organization and attention to detail, especially with contracts and paymentsThe ability to stay calm and solution-oriented when it's busyFlexibility with schedules and changing priorities A positive, team-first attitude and openness to feedbackAn interest in tennis or racquet sports is a strong plusBilingual English/Spanish or English/French