Sales Office Administrator

Order Processing

Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment.
Invoicing and Documentation: Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records.

Portal Management and Document Control

Operating, updating and managing user access on company web portals. Accurately filling out, submitting and tracking the status of electronic or paper forms.

Sales Team and Customer Support

Provide high-quality inside sales support to the US sales team, acting as the key liaison between sales representatives, customers, and logistics partners to increase team productivity and effectiveness.

CRM Management

Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team; support lead generation and conversion initiatives using data analytics.

Logistics Coordination

Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.

Trade Show and Event Support

Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.

Post-Sale Support

Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.

Travel Requirement

Occasional domestic travel required to support trade shows and customer meetings (estimated up to 10%).

Required Qualifications

• Minimum Education: High school diploma required;
• Minimum Experience: 1–3 years of experience in sales support, customer service, or an administrative role;
• Required Skills: Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word); excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping;
• Required Training / Certifications / Licences: None required; relevant CRM or business administration certifications are a plus.

Preferred Knowledge, Skills, And Abilities

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry.
• Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management.
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus.

Working Conditions And Physical Requirements

• Standard office environment at CRFS’s US headquarters in Reston, VA, operating on a hybrid schedule.
• OCCASIONAL attendance at trade shows, exhibitions, and industry events to support the US sales team.
• PRIORITILY sedentary role; EXTENDED periods of computer use required.
• MUST be able to remain in a stationary position for EXTENDED periods and OCCASIONALLY move about the office to access files, equipment, and meeting spaces.
• Primarily SEDENTARY role; EXTENDED periods of computer use required.
• Extended periods of computer use required.
• Must be able to remain in a stationary position for EXTENDED periods and OCCASIONALLY move about the office to access files, equipment, and meeting spaces.
• Primarily sedentary role; extended periods of computer use required.
• Must be able to remain in a stationary position for extended periods and occasionally move about the office to access files, equipment, and meeting spaces.

Basic Requirements

• Minimum Education: High school diploma required;
• Minimum Experience: 1–3 years of experience in sales support, customer service, or an administrative role;
• All employment offers are contingent upon successful completion of a background check.
• MUST be a U.S. Citizen due to clients under U.S. government contracts.

Travel Requirements

Under 10%

Relocation Provided

No

Position Type

New Grad Referral Payment Plan Yes

Our U.S. Benefits Include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.