Sales & Marketing | VIP Site Inspection Coordinator

Responsibilities

• Plan, coordinate, and execute all VIP site inspections, ensuring a highly personalized and detail-oriented experience.
• Partner closely with Sales Managers and leadership to understand client needs, preferences, and business objectives prior to each visit.
• Develop customized site itineraries, including guest room tours, meeting space walkthroughs, and curated experiences across the property.
• Collapse with internal departments (Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, and Security) to ensure readiness and execution of site visits.
• Serve as the on-site host for VIP clients, delivering a polished and engaging presentation of the property.
• Ensure all areas of the hotel are presenter to the highest standard, including cleanliness, staging, and service readiness.
• Collaborate with Culinary and F&B teams to arrange tastings and bespoke experiences as part of the site inspection.
• Anticipate client needs and proactively resolve any issues to ensure a seamless experience.
• Maintain detailed records of site visits, preferences, and feedback to support future business opportunities.
• Follow up with Sales teams post-visit to ensure alignment and support conversion efforts.
• Identify opportunities to enhance the VIP experience and elevate presentation standards.

Requirements

• Computer literate.
• Good writing, analytical and problem-solving skills.
• Knowledge of principles and practices of organization, planning, records management, and general administration.
• Ability to communicate effectively.
• Ability to operate standard office equipment, including but not limited to, computers, telephone systems, typewriters, calculators, copiers and facsimile machines.
• Ability to follow oral and written instructions.
• Bachelor's degree in hospitality management, Business, or related field preferred.
• Minimum 3-5 years of experience in hospitality, sales, or event management.
• Experience in luxury hotel or resort environment strongly preferred.
• Previous experience in site inspections, sales coordination, or guest experience roles preferred.

Skills

• Exceptional communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to anticipate needs and deliver proactive solutions.
• Knowledge of hotel operations, including rooms, F&B, and events.
• Strong presentation and storytelling skills.
• Proficiency in Microsoft Office and sales systems (Delphi, Opera, or similar preferred).