Sales Manager, Old Orchard Center

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. We hire individuals who bring new ideas, understand smart risk-taking, and enhance our thriving culture. Our commitment is to offer modern classic style for every body type through a full range of sizes, inclusive to every woman.

About the role

This is a full-time, regular position located in Skokie, IL (Store 00339).

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
• Help customers look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote product and build brand loyalty.
• Achieve sales and hospitality-driven metrics in key measurable areas including: clienteling/outreach, appointment setting, Talbots Classic Awards, etc.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business.
• Balance operational and selling energy, ensuring proper planning, scheduling, and prioritizing to meet business needs.
• Maintain knowledge of the business and competitive landscape, fashion trends, and key business drivers to identify opportunities that maximize sales and achieve financial goals.
• Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Requirements

• Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store.
• Model of professionalism with a strong work ethic, integrity, and respect for others.
• Customer-centric, understanding the importance of exceptional service in growing store sales.
• Act as an educator, coach, and mentor to inspire team associates based on their individual strengths.
• Organized and strategic, with the ability to make independent decisions in a fast-paced, ever-changing environment.
• Clear communicator of business-related information and brand initiatives.
• Ambitious, enthusiastic, and friendly, with the ability to work cooperatively in a diverse environment.
• Technologically adept at navigating, coaching, and training computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving regularly, and standing for extended periods.
• Able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on business needs, including opening/closing shifts, weekends, and holidays.
• Open availability of 40 hours per week.

Benefits

• Comprehensive benefits packages for both full-time and eligible part-time employees.
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within.
• Incentive opportunities and referral incentive program.
• Discounts on travel, shopping, concerts, and more.
• Tools and opportunities for professional growth beyond this position.

Pay

$19.00 - $23.75 hourly USD.