Sales Manager in Training - Middletown

About the role

FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States.

Responsibilities

• Sales Leadership and Coaching: Lead and execute FDE’s seven critical sales leadership processes. Manage team staffing levels to align with traffic and sales volume. Support the onboarding and development of new team members. Coach and performance manage associates to achieve sales excellence. Oversee consistent execution of the Ashley Proven Sales Process. Guide prospecting and follow-up to build a strong pipeline of customers. Ensure sales practices meet company compliance and quality standards. Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact).
• Leadership Development: Apply leadership tools and best practices in daily management. Attend required training including leadership development and product/vendor sessions. Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training.
• Daily Operations and Motivation: Lead energizing morning huddles and coaching scrimmages. Assign team opportunities and participate in guest interactions. Review and manage staffing-to-traffic ratios and store KPIs.
• Sales and Performance Metrics: Achieve store sales budgets based on store tier. Improve sales KPIs including close rate, sales per guest, and average ticket. Monitor and drive success across categories such as protection plans, sleep products, and financing. Track Net Promoter Score (NPS) and Total Piece Exception Rate.
• Operational Excellence: Ensure all activities align with the company’s mission, values, and operational standards. Participate in weekly “Perfect Store Visit” meetings to review store readiness and performance. Maintain a clean, organized, and guest-ready showroom environment.

Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Previous leadership experience in a fast-paced retail environment.
• Strong ability to coach, lead, and drive performance through others.
• Effective communicator with strong interpersonal and motivational skills.
• Ability to foster teamwork and build strong internal relationships.
• Highly organized with the ability to adapt to changing priorities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems.

Qualifications

• Full-time, minimum of 45 hours per week including weekends.
• Availability during holiday periods and business-critical dates.
• Two scheduled days off per week, with exceptions during peak periods.
• Regular, in-person attendance at the assigned store location is required.