Sales Manager - Graduate by Hilton Eugene

Job Duties And Responsibilities

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
• Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
• Achieve all predetermined sales goals for revenue and sales activity
• Negotiate contracts according to company standards
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
• Candidates conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
• Provide prompt and accurate responses to all client requests for proposals and information
• Consistently meet or exceed sales goals including predetermined revenue and sales activity
• Makes sure to monitor local competitors and compare their operation with his/her operation
• Completes daily/weekly/monthly reports as directed by the DOS/GM
• Participates in Quarterly/Annual Business and Marketing Plans, assists with budget process
• Performs various other duties as assigned to meet business objectives

Education And Experience

• Minimum of High School education, post-high school education preferred
• Minimum of two (2) years in hotel service role or sales experience preferred

Knowledge, Skills And Abilities

• Outgoing personality
• Always maintains a professional image through appearance and dress
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Clear, concise written and verbal communication skills
• Demonstrate ability to achieve sales goals
• Proactive sales approach; assertive and fast paced, driven to succeed
• Excellent time management skills
• Understands need time strategy as developed by Revenue Management
• Must have flexible work hours that may include evenings, weekends, and holidays