Sales Manager (Full-Time)
About the role
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.
Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
- Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
- Oversee Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Requirements
Minimum Type of Experience Required: 3+ years retail leadership experience.
Work Environment
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch.
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends and early mornings.
Other Duties As Assigned
Additional responsibilities as assigned by management.
Benefits
At The Michaels Companies Inc., we offer a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
Pay
Total Base Pay Range For This Position: $18.25 - $23.30
This position may be eligible for overtime compensation in accordance with state and local laws.
Schedule
Work hours include nights, weekends and early mornings.
Qualifications
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Equal Opportunity Employer
We are here for all Team Members and all customers to create, innovate and be better together. Michaels is an Equal Opportunity Employer.
Contact Information
For additional information regarding benefits, visit MIKBenefits.com.
Legal Notices
- EEOC Know Your Rights Poster in English
- EEOC Know Your Rights Poster in Spanish
- EEOC Poster Optimized for Screen Readers
- Federal FMLA Poster
- Federal EPPAC Poster