Sales Manager (Full Time)

About the Role

As a Full Time Sales Manager at Carter’s, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits.

What We Love About Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. We’re the #1 most-purchased children’s clothing brand, known for quality products and lasting careers. Our close-knit culture, training programs, and focus on connections—between customers, teams, and families—make us stand out.

Responsibilities

• Become a product and brand expert to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow-through.
• Perform Leader on Duty supervisor responsibilities by driving results and resolving customer concerns.
• Utilize customer feedback to identify areas of opportunity and implement actions to drive results.
• Build customer loyalty through Company-sponsored programs, including credit.
• Offer consistent, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through customer service, safety awareness, and operational controls.

Qualifications

• A high school diploma or GED.
• Ability to lift 40 pounds with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability to work days, nights, weekends, and holidays, with a minimum of two closing shifts a week.

Skills

• Positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).

Benefits

• Schedules that fit your life, maintaining work-life balance.
• Health benefits, mental health benefits, and a 30% discount on our brands.
• Referral bonuses and education programs like “Advance You” for tuition-free GED, bachelor’s degree, or ESL.
• Paid time off, holidays, parental leave, adoption assistance, and charitable matching gifts.
• Professional and personal development opportunities to grow your career.

Pay

Compensation for this position ranges from $18.25 - $22.25 per hour based on experience and location.