Sales Manager (Full Time) - 24H961

About the role

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B'gosh, Skip*Hop, and Little Planet brands. As a Full Time Sales Manager, you will be the first face of the brand for growing families.

Responsibilities

- Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14. - Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits. - Maintain a genuine customer focus on the sales floor. - Foster a positive, safe, and inclusive environment for employees and customers. - Consistently model service standards and omni-channel experience while coaching others to success. - Lead and execute an assigned business focus area through planning and detailed follow through. - Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution. - Utilize customer feedback to identify areas of opportunity to implement actions to drive results. - Build customer loyalty through Company sponsored programs, including credit. - Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager. - Recognize exceptional performance through positive reinforcement and appreciation. - Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Qualifications

- A positive and solutions-oriented mindset. - Effective and professional verbal and written communication skills. - The ability to manage multiple tasks at once. - Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.). - A variety of skills and experiences. - A high school diploma or GED. - Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling. - Stand or walk for extended periods of time; climb up and down a ladder. - Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Skills

- Product and brand expertise. - Customer service and interaction. - Leadership and supervision. - Problem-solving and feedback. - Teamwork and collaboration. - Adaptability and flexibility.

Benefits

- Schedules that fit your life. - Health benefits, mental health benefits. - Discounts on our brands. - Referral bonuses. - Education programs, including GED and bachelor’s degree tuition-free. - Paid time off, holidays, and parental leave. - Adoption assistance. - Charitable matching gifts. - Professional and personal development opportunities. - Additional benefits and perks.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.