Sales Manager / Finance Manager

About the role

The Sales Manager is a key sales role responsible for driving performance, selling, coaching and developing the sales team, and ensuring that every customer interaction reflects the Lenz brand — fast, professional, transparent, and nationwide-capable. This position will be involved in the day‑to‑day execution of the sales, F&I, sales processes, lead management, inventory knowledge, and production goals while supporting a high‑volume, high‑expectation environment.

Responsibilities

• Lead by example, conduct sales and finance at a high level, help coach, and motivate a team of sales professionals to hit monthly sales goals.
• Conduct sales meetings, product knowledge sessions, and closing training.
• Identify performers, set clear expectations with accountability and follow‑up.
• Maintain a positive, energetic culture that aligns with the Lenz identity.
• Understand and have consistent usage of CRM and other software for lead management, task completion, and follow‑up.
• Support sales staff on difficult negotiations and deal structuring.
• Guarantee a highly professional, zero‑pressure customer experience both in‑store and online.
• Review all leads, calls, and opportunities to verify proper handling and speed to the customer.
• Make sure customers receive accurate information regarding pricing and shipping/delivery.
• Maintain strong awareness of current truck market trends, competitors, and pricing changes.
• Partner with the buying team and management to provide insights on high demand units and aged inventory.
• Ensure you and the team consistently understand inventory features, benefits, and selling points.
• Confirm sales documentation accuracy before submitting to the office.
• Help make showroom and lot presentation professional and organized.
• Assist with vehicle delivery coordination, shipping logistics, and out‑of‑state customer processes.
• Provide weekly/monthly updates for ownership/management on performance, concerns, and opportunities.
• Help identify bottlenecks in process and propose improvements.

Qualifications

• Minimum 3‑5 years of auto sales experience; management experience preferred but not required.
• Available to work flexible hours and weekends.
• Strong understanding of CRM processes (VinSolutions experience a plus).
• Excellent communication and conflict‑resolution skills.
• Ready to waste no time on learning new product ins and outs, eager to improve.
• Ability to work in a fast‑paced, high‑volume dealership environment.
• High personal integrity, professionalism, and customer‑focused mindset.
• Professional, well‑groomed personal appearance.

Skills

• Experience with Cox Automotive Software.
• Strong sales and closing ability and coaching style.
• Understanding of nationwide sales, shipping, and digital retailing.