Sales Manager | Courtyard, Natick

About the role

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality.

Responsibilities

• Meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales via proactive sales calls, maximizing space potential and food and beverage minimums.
• Detailing events and consistently pursuing up‑selling opportunities to maximize revenue potential.
• Achieving business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating a client database.
• Using expertise to advise on implementing changes to hotel operations based on sales and guest comments.
• Developing and delivering account strategy relating to overall hotel performance.
• Managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
• Working on pricing and mix of business and understanding market fluctuations and trends.
• Utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensuring integrity of sales data by documenting information in Delphi or CI/TY daily.
• Using sales tools, reader boards and other market intelligence to drive business.
• Managing rooms and catering expenses to maximize hotel profitability, following CSM procurement guidelines and applying good business judgment.
• Ensuring client satisfaction by meeting hotel service standards and responding to client needs in a timely manner.
• Ensuring effective communication of client needs from sales to appropriate operational departments.
• Resolving client complaints and concerns courteously and friendly, focusing on service recovery when applicable.
• Working side‑by‑side with staff to train and model appropriate guest service standards.

Requirements

• Education: High school diploma or GED required; college degree or equivalent experience preferred.
• Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Skills

• 2+ years of sales experience required.
• Detail oriented.
• Ability to communicate well with all levels within and outside the organization.
• Ability to problem‑solve with employees and clients.
• Ability to manage multiple priorities in a fast‑paced environment.
• Valid driver’s license.
• Membership in catering and event organizations such as NACE and/or MPI is desired.
• Delphi experience desired.

Pay

Rate: $60,000 - $65,00