Sales Manager - Auxiliary Services

About the role

The University of Southern California (USC) is seeking a Sales Manager to join its rapidly growing team. USC Hospitality, one of the six core business units of USC Auxiliary Services, operates over 43 restaurants across two campuses, serving over 65,000 students, faculty, staff, and visitors each day.

Responsibilities

• Plan, implement, and manage daily sales and operations and activities for the department.
• Sell and coordinate event space on behalf of the University.
• Develop and implement business plans and strategies to meet department and sales goals.
• Promote and maintain exceptional customer service while maximizing sales profitability.
• Pursue opportunities to increase event sales and food and beverage revenue.
• Maintain customer preferences to guide sales efforts.
• Meet with prospective and current clients and conduct tours of event facilities.
• Address client questions and provide solutions to client concerns and issues.
• Provide excellent customer service, seek to improve customer satisfaction, create customer loyalty, and provide guidance and feedback.
• Counsel, discipline, or terminate employees.
• Resolve problems referred by staff.
• Negotiate contracts with customers within established pricing parameters.
• Prepare detailed sales/event reports, including sales data worksheets, cost projections, and other financial metrics.
• Analyze and reconcile disparate sales/event details, and consolidate the information into actionable sales/event plans.
• Negotiate and contract with vendors for a variety of goods and services related to events planning.
• Monitor delivery of goods and services to ensure contract terms are satisfied.
• Develop budgets and approve budget expenditures.
• Provide regular projections and reports for development and administration of budget.
• Maintain expense and labor costs to meet budget guidelines.
• Oversee administration and maintenance of accurate records, scheduling, and forecasting and payroll duties.
• Oversee and manage event logistics for events at facility.
• Set clear expectations for event deliverables and due dates.
• Liaise with other events staff to ensure adequate staffing, space, facilities, food and beverage, and services are provided as requested by client(s).
• Build and maintain working relationships with internal and external partners.
• Oversee and/or maintain automated systems used for sales and event management and purchasing functions such as inventory control, vendor contract information, pricing schedules, cost control, and bid analysis.
• Develop and implement security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
• Cook up with security activities with University Public Safety Department.
• Promote and maintain standards for security conscious awareness and behavior.
• Maintain knowledge of University’s crime prevention and suppression programs and services.
• Ensure dissemination of security related information to staff.
• Perform other related duties as assigned or requested.

Qualifications

• Education: Bachelor’s Degree.
• Experience: 3 years.
• Expertise: Convention center sales management and marketing experience.
• Experience organizing and managing events, such as individual business travel, conventions, corporate meetings, trainings, luncheons, weddings, and other events.
• Thorough knowledge of sales, marketing, and business management.
• Knowledge of the principles, practices, concepts, and methodology of sales and marketing.
• Demonstrated interpersonal, communication, and organizational skills.
• Customer service experience.

Preferred Qualifications

• Master’s Degree.
• 5 years of experience.
• Experience in a sales-driven role.

Benefits

We offer a wide variety of benefits and programs designed to support our staff and their families. For more information, please visit http://benefits.usc.edu.

Pay

The annual base salary range for this position is $86,133.

Schedule

Not specified.