Sales level One

About M&D

M&D has been at the forefront of aftermarket remanufacturing since 1938, focusing on innovative solutions to meet evolving customer needs. Over the past few decades, M&D has expanded its offerings to include strategic partnerships with leading Original Equipment Manufacturers (OEMs) such as Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, and Denso. These collaborations have enhanced M&D's remanufacturing capabilities and expanded its part inventory to encompass new, no-core options for fuel injectors, fuel pumps, diesel engine components, and aftertreatment systems.

Position Summary

Sales Level 1 supports M&D's objectives by mastering sales skills through training. The role involves responding to inquiries, conducting outbound calls, and maintaining customer relationships to ensure customer satisfaction and build lasting partnerships.

Essential Duties And Responsibilities

• Respond to website email inquiries
• Answer or direct requests from website chat system
• Answer phone calls and process orders
• Conduct outbound calls to prospective leads and existing Key Account customers
• Qualify customers and sales leads for parts technical staff
• Follow up on sales activity
• Aid in maintaining the HHP customer and parts databases
• Aid in product development
• Ensure customer service satisfaction and excellent client relationships
• Meet or exceed Key Performance Indicators
• Utilize databases proficiently to look up parts, including rebuild kits
• Continue training on engine technology
• Attend Sales Skills Training
• Work Saturday shifts in rotation with other upper-level sales staff
• Follow the HHP system and report any problems to management immediately

Requirements

• High attention to detail and willingness to support across all levels
• Basic computer skills
• Excellent communication skills, both verbal and written
• Proven ability to achieve sales targets
• 1-3 years of customer service experience
• Basic understanding of business principles
• Experience in inputting data into computer applications
• Successful completion of pre-employment background and drug screening
• Foster good coworker citizenship and contribute to a positive work environment

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk, working on a computer
• Ability to lift and carry up to 15 lbs.
• Cubicle environment with exposure to noise throughout shift

Note

This job description does not state or imply that these are the only duties for the employee(s) of this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.