Sales Level 2

About M&D

M&D has been leading the aftermarket in remanufacturing innovation since 1938, focusing on addressing technological advancements and evolving customer needs. Over the past few decades, M&D has expanded its offerings to include exclusive partnerships with major OEMs and manufacturers such as Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, and Denso. These partnerships have enabled M&D to develop a comprehensive range of products, including new, no-core options for fuel injectors, fuel pumps, diesel engine components, and aftertreatment systems.

Responsibilities

• Respond to website email inquiries
• Answer or direct requests from website chat system
• Answer phone calls and process orders
• Conduct outbound calls to prospective leads and existing Key Account customers
• Qualify customers and sales leads for parts technical staff
• Follow up on sales activity
• Auxiliary database maintenance
• Auxiliary product development assistance
• Ensure customer service satisfaction and excellent client relationships
• Meet or exceed Key Performance Indicators
• Utilize databases proficiently to look up parts, including rebuild kits
• Continue training on engine technology
• Attend Sales Skills Training
• Work Saturday shifts in rotation with other upper-level sales staff
• Follow the HHP system and report any problems to management immediately

Qualifications

• Highest attention to detail and willingness to provide support at all levels
• Basic computer skills
• Excellent communication skills, both verbal and written
• Proven ability to achieve sales targets
• 1-3 years of customer service experience
• 1-3 years of diesel engine-related knowledge
• Experience in sales
• Basic understanding of business principles
• Experience in inputting data into computer applications
• Successful completion of pre-employment background and drug screening
• Fosters good coworker citizenship and contributes to a positive work environment

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk, working on a computer
• Ability to lift and carry up to 15 lbs
• Home office (Desk, Chair)
• Quiet environment with stable and high internet connectivity
• Ability to join meetings remotely via video