Sales Leader (Part-time keyholder)

About the role

Leading staff when the Store Manager is not available and providing feedback along the way. Conducting point-of-sale audits and assisting the Store Manager with other inventory management procedures.

Responsibilities

• Modeling and coaching selling skills as well as sharing product knowledge to ensure all team members are up to date on products and offerings to meet customer’s relationship needs.
• Communicating daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment.
• Creating and maintaining a warm, inviting, easy-to-navigate shopping environment.
• Helping and affirming customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Making the interaction easy and convenient for shoppers by effectively handling store operations -- product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.
• Delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.

Qualifications

• BASIC QUALIFICATIONS ( Required To Be Considered )
• At least 18 years of age.
• One or more years of experience in retail, sales or customer service;
• Ability to work a flexible schedule that meets the needs of the business, including, events, holidays, evenings and weekends.
• Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

Preferred Qualifications

• High school diploma or equivalent.
• One or more years of previous experience in (specialty) retail, sales or customer service.
• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Demonstrated success working as a member of a team.
• Ability to receive feedback and take action when appropriate.
• Strong sense of urgency, flexibility and willingness to adapt to change.
• Desire and ability to learn the business.
• Proficiency and comfort using a computer and other technology.