Sales Leader
About the role
Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Responsibilities
- Assist in developing and motivating associates to maximize sales potential
- Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
- Partner with Store Management to provide feedback on associate performance
- Assist in training associates on store operations, product, policy, and procedures
- Execute action plans that optimize results
- Execute all aspects of daily store operations
- Ensure appropriate associate coverage to create a great customer experience
- Oversee and authorize the checkout experience
- Aid in merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
- Monitor and analyze the customer service provided by team members
- Build an effective schedule with the right associate in the right place at the right time
- Promote and support an environment focused on delivering great in-store customer experiences
- Effectively resolve customer service issues to a positive outcome
- Lead and model our customer experience model
- Display expert knowledge of product, company policies, promotions, loyalty programs
- Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Requirements
- Education: High School or Equivalent
- Years of Experience: 1
- Meets defined availability criteria, including nights, weekends and non-business hours
- Moves between areas of the store with frequent walking, standing, bending, stooping, kneeling, reaching, pushing, pulling, climbing stairs, and carrying up to 25 pounds
- Meets physical requirements
Qualifications
- Meets defined availability criteria, including nights, weekends and non-business hours
- Moves between areas of the store with frequent walking, standing, bending, stooping, kneeling, reaching, pushing, pulling, climbing stairs, and carrying up to 25 pounds
- Meets physical requirements
Skills
- Previous retail experience preferred
- Effective communication with customers, peers and supervisors
- Sales accountability
- Collaborative skills and ability to work well with a team
- Ability to multitask and handle multiple customers and/or processes at once
Benefits and Compensation
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match
- Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide
Pay Range
$19.20 - $26.25 per hour
Closing
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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.