SALES LEADER AGENT (SLA)
Description
The Sales Leader Agent is responsible for the execution and effective implementation of commercial strategies with the teams under their supervision, translating the strategic frameworks defined with the Satellite into specific tactics adapted to the particular reality of their empire. Their main function is to develop the talent of the FTAs, SAs, and Runners (Agents in training), maintaining daily motivation through close and contextualized leadership, establishing clear and achievable goals, and promoting a culture of high productivity with creative approaches customized according to the specific characteristics of each member of their team. They lead by example, demonstrating in practice the expected behaviors and results. They must have the ability to manage and delegate these key corporate values.
Organizational Level & Specific Characteristics
Team leadership skills.
Emotional management skills, always maintaining optimism and positivity throughout the team.
Customer service skills and training for their FTAs.
Personnel selection skills.
Assertive communication skills.
Sales closing skills (ability to identify potential customers, qualify leads, and close sales).
Positive attitude.
Knowledge of sales management indicators.
Teamwork skills.
Organizational skills.
Education: Associate degree. Incomplete university studies.
Leadership training.
Teamwork training.
Sales management indicators training.
Technical Knowledge: Proficiency in office tools.
Computer skills.
Multitasking skills.
Innovation skills.
Team management skills.
Sales management indicators.
Leadership.
Problem-solving.
Job Responsibilities
Daily: Establish collective habits and motivate teams; Maintain daily meetings with SAT to ensure compliance with objectives; Consolidate performance reports of FTAs and analyze specific areas for improvement; Replicate production, motivation, and enthusiasm; Cover leadership vacancies in their teams; Promote clean desk and security policies; Apply sales closing skills as a demonstration to replicate techniques in FTAs, SAs, and Runners; Track sales reported by each FTA; Answer calls; Close sales (complete forms) showing commercial skills to be replicated by the team; Send forms, consents, and authorizations via email; Follow up with customers; Obtain customer references; Manage customer database; Verify documentation and quality before processing; Identify and resolve duplicities within their empire; Conduct daily random quality reviews on the commercialization of FTAs, SAs, and Runners; Supervise daily the correct organization and structure of digital folders according to the established standard; Visibly and constantly demonstrate their commercial and pedagogical skills on the sales floor; Model punctuality behaviors and personal commitment to be replicated by their team.
Monthly: Adapt strategic frameworks from the SAT into customized tactical plans for their empire; Conduct comprehensive evaluation of the documentary quality of the entire empire; Verify action plans with SAT - FTA; Conduct comprehensive evaluation of the documentary quality of the entire empire; Conduct more extensive documentary quality audits on selected cases; Ensure that all digital folders and documentation of their empire are completely adjusted and aligned; Biweekly: Adjust action plans based on results of follow-up meetings with FTAs; Constant product updates; Review the general structure of folder organization and propose improvements if necessary.
Occasional: Request written approval from the SAT to transfer a SA.