Sales Lead - White House Black Market

About the role

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. This role involves performing various sales and register transactions, promoting customer service, managing inventory, and supervising associates.

Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations

Skills

• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations

Benefits

• Starting at $16.16/hour or city/local minimum wage as applicable
• Eligible to participate in the Company’s employee assistance program and employee discount program

Pay

• $16.16/hour or city/local minimum wage as applicable

Schedule

• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required