Sales Lead - Stevens Creek

THE SALVATION ARMY

THE SALVATION ARMY "DOING THE MOST GOOD" SAN JOSE CA

About The Role

Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager.
• Discuss concerns with District Sales Manager.
• Affords assistance to Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center.
• Coordinates daily morning and shift change team meetings.
• Provides coaching, training, and development to the Store Employees.
• Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations.
• Develops strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Supports Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
• In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property.
• Ensures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately.
• Aids Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.
• Position Objectives To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• To meet store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School diploma/GED required.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Sales Leads may be scheduled to work any part time shift including evenings, weekends, and holidays.

Employee Benefits

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses