Sales Lead, Part-Time - Lynnfield

About the role

Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation, you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance, driving individual & team performance. Ensure a positive representation of the brand by utilizing business tools and market-specific insight to maximize results in the four key areas of the business: People, Sales, Visual Merchandising, and Operations.

Responsibilities

• Sales & Customer Focus
  • Create a store environment embodying our core value of Spreading Good Vibes.
  • Process in-store sales, returns, and exchanges.
  • Drive Guest Capture & Retention.
  • Manage client outreach via personalized communication.
  • Maintain up-to-date client information, requests, and product feedback.
  • Assist in the planning & execution of in-store events.
  • Analyze key business metrics to identify performance improvement opportunities.
  • Utilize business tools as well as personal market-specific insight to drive results.
• Operations
  • Manage Operational Excellence, including cash management (tracking and accounting for cash procedures such as opening & closing cash registers, bank deposits, change orders, etc.).
  • Utilize available resources consistently and effectively.
  • Collaborate with the Leadership Team for monthly supply orders.
  • Support Monthly Store Assessment.
  • Prepare store & team to ensure success within your four walls.
  • Communicate successes and opportunities to the Store Leader.
• Visual Merchandising
  • Maintain a neat, clean, and organized sales floor & register area.
  • Represent and reinforce brand standards through strong visual presentation.
  • Support floor moves based on seasonal roll-outs.
  • Partner with the team daily to ensure the floor is fully restocked based on sell-through.
• People
  • Uphold & drive goals, fostering a positive atmosphere for all.
  • Champion high standards that empower others to excel within the store & company.
  • Recognize and highlight individual & team performance.
  • Communicate effectively, collaborate, and build trust.

Requirements

• Multiple years of leadership experience in a similar scope; high-growth direct-to-consumer retail brands preferred.
• Interchangeable with a proven record of effectiveness and high performance in an internal role for a minimum of 6 months.
• Omnichannel awareness and the ability to assist in leading a team to provide a seamless customer experience between retail stores and ecommerce platforms.
• Adept with technology and apps, including but not limited to Google Suites and MS Office, and familiar with industry-related blogs and feeds.
• Strong communication skills with the ability to effectively communicate across a multitude of channels.
• Demonstrated ability to assist a leadership team with coaching and development.
• Proven track record of personal success within a retail business, consistently outpacing individual and team sales and performance goals.
• Passionate about contributing to a brand with purpose and demonstrating advocacy through business.

Physical Requirements

• Available when we are open for business, including nights, weekends, and holidays.
• Able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Benefits

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

Pay

Massachusetts locations: $23—$25 USD

About Us

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear. We feel a deep responsibility to do things differently: to promise comfort without compromising quality, to hold ourselves to a higher standard with a lower environmental impact, and to leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in. Our passionate leadership team comes from different backgrounds but shares a singular goal: to deliver on our promise of comfort and craftsmanship.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serves to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.