SALES LEAD - GAITHERSBURG

Benefits

• 401(k) with 5% company match
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Drive Sales Performance
• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion
• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions
• Support the Spa Leadership Team
• Assist the General Manager and Assistant manager with daily operational execution
• Train and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

Requirements

• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

Qualifications

• High school diploma or equivalent
• Minimum 1 year of relevant work experience
• Ability to work flexible hours including evenings, weekends, and holidays

Skills

• Customer service skills
• Team management skills
• Communication skills
• Problem-solving skills

Benefits

• Medical, Vision, Dental, Life Insurance
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Pay

• $17.00 - $21.00 per hour

Schedule

• Full Time
• Part Time