Sales Lead (Full-Time) - Intimissimi

Overview

INTIMISSIMI is an Italian lingerie and sleepwear brand known for its exquisite craftsmanship, elegant designs, and commitment to quality and style. Founded in 1996, Intimissimi has grown into a global fashion icon with a presence in over 40 countries.

Responsibilities

• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Be responsible of capturing customers' information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achie and exceed personal sales and productivity goals agreed upon with your Store Manager
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
• Partnership with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
• Able to successfully operate our POS system, conduct email, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment
• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals
• Provides training to new teammates which may include cross-department functions

Qualifications

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 1-2 years of experience in customer service and contemporary retail industry preferred
• Strong verbal and written communication skills
• Commitment, being self-motivated and goal oriented
• Problem solving
• Able to work a flexible schedule, including nights, holidays and weekends
• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience
• Able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)