Sales Lead - Chico's

About the role

The Sales Lead is responsible for supporting Management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

Responsibilities

• Drive for Results: Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards; perform and oversee basic operational activities such as opening/closing duties and merchandise flow; supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; utilize weekly schedules to ensure proper floor coverage within fiscal guidelines; maintain knowledge of current sales and promotions and present/display merchandise accordingly; uphold standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management; develop a high-performance culture, motivate sales team to meet assigned sales and productivity goals, and meet personal sales goals; train and coach to ensure selling team is fluent in all aspects of product knowledge and fulfillment.
• Build High Performing Teams: Motivate and inspire store team, promote a shared vision while modeling core values; foster an inclusive, collaborative approach to problem solving; communicate with store teams and Store Management to lead positive change; seek personal developmental opportunities and solicit feedback to build leadership skills.
• Customer Experience: Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience; model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate/obtain merchandise based on customer needs; build and maintain a solid customer following through clienteling and wardrobing; ensure prompt resolution of customer concerns; ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations; ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign-up.
• Talent: Support, implement, and provide follow-up for all training programs; assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations; drive associate and team engagement by recognizing and rewarding employees for outstanding performance; ensure that Store Team adheres to all employment practices and policies.
• Perform other duties as assigned. Some duties may vary by brand.

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Ability to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Ability to communicate with customers
• Regular attendance is essential to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing: 67–100% of 8-hour shift
• Occasional Lifting up to 50 lbs.: 1–33% of 8-hour shift
• Frequent Climbing: 34–66% of 8-hour shift