Sales Lead - Chico's

About the role

The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. This role performs various sales and register transactions and performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties.

Responsibilities

• Promote customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and complaints in a professional and timely manner.
• Monitor associate sales activities and productivity; acknowledge and communicate performance to associates; motivate and train associates to achieve goals.
• Maintain awareness of customers to both increase service levels and reduce security risks; remain current on operational policies regarding payment and exchanges, and security practices.
• Maintain knowledge of current sales and promotions; present and display merchandise in accordance with current promotions and standards.
• Support and administer receipt and dispatch of inventory and supplies according to company policy.
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in and facilitate visual directives including monthly store sets and merchandise replenishment.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, stand and maneuver on the sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Pay

The wage range for this position is $12.00 – $15.00. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.