Sales Lead

Job Summary

The Sales Lead supports store management in creating conditions for success by focusing on business results, consumer experience, and brand representation. The role encompasses coaching, achieving sales goals, delivering top-tier customer experiences, and upholding brand standards. Sales Leads are categorized into three specialized areas: Operations, Consumer Experience, and Visual Merchandising, each with distinct responsibilities.

Core Responsibilities

• Business Results: Drive team productivity, achieve sales goals, and support strategies for superior results.
• Consumer Experience: Build relationships to foster brand loyalty and ensure customer satisfaction.
• Brand Ambassador: Embody the company's values and heritage, ensuring a high-quality store experience.
• Accountability: Adhere to company policies and ensure team compliance.
• Leadership: Model and teach company values, including Stewardship, Humility, Excellence, and Elegance.

Sales Lead – Consumer Experience Focus

Deliver a seamless and engaging customer experience.

• Monitor and enhance customer interactions using sales strategies.
• Plan and execute in-store events.
• Train and motivate associates to exceed customer engagement and sales performance metrics.

• Customer service excellence
• Event planning
• Engagement analysis

Sales Lead – Operations Focus

Manage back-of-house operations and ensure operational efficiency.

• Oversee product handling, inventory management, and stockroom organization.
• Maintain compliance with safety, loss prevention, and accounting procedures.
• Plan store supply needs within budget.

• Logistics
• Inventory management
• Adherence to operational protocols

Sales Lead – Visual Merchandising Focus

Create visually appealing and brand-aligned displays to drive sales.

• Ensure product displays, signage, and store layout meet brand standards.
• Assist with training on visual standards and techniques.
• Maintain cleanliness and proper presentation of products and store areas.

• Visual creativity
• Merchandising strategy
• Attention to detail

Requirements

• Minimum of 1+ years of retail management experience.
• Proficient in using point-of-sales systems and Microsoft Office Suite.
• Strong leadership, communication, and problem-solving abilities.
• Ability to multitask, prioritize, and function in a fast-paced environment.

Physical Demands

• Frequent movement around the sales floor, stockroom, and office.
• Ability to lift up to 50 pounds and perform tasks like squatting, bending, and climbing ladders.

Other job duties are as assigned.