Sales Lead-ANN

About the role

The Sales Lead at LOFT is a key team member who supports and role models excellent customer experiences. Their focus is on delivering personalized customer experiences and providing guidance and support to associates. They collaborate with the Store Manager to become an expert on store functions, stepping in as manager when needed.

The impact you can have in this role includes:

• Representing the brand and modeling personalized customer experience behaviors
• Aiding store leaders with onboarding and developing an effective, highly engaged team
• Supporting an inclusive store environment for associates where everyone feels welcome and engaged
• Upholding the highest visual and operational standards while keeping the focus on the customer
• Using tools to drive a customer-focused team environment and profitable business
• Providing in-the-moment feedback and coaching so each associate can bring their best to customer interactions
• Building productive relationships by sharing ideas and supporting the team
• Using technology to stay informed on company priorities and promotions and providing customers with a seamless omnichannel shopping experience by utilizing available tools
• Seamlessly stepping into the role of manager when needed

Responsibilities

Assist store leaders with onboarding and developing an effective, highly engaged team.

Support an inclusive store environment for associates where everyone feels welcome and engaged.

Uphold the highest visual and operational standards while keeping the focus on the customer.

Use tools to drive a customer-focused team environment and profitable business.

Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Build productive relationships by sharing ideas and supporting the team.

Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.

Seamlessly step into the role of manager when needed.

Requirements

6 months of retail sales experience (preferred)

Management experience (preferred)

Technology proficient and ability to operate a point-of-sale system

Enjoys communicating and coaching

Flexible availability – including evenings, weekends, and holidays

Takes initiative in making thoughtful decisions

Organizes, delegates, and prioritizes assignments to stay on top of deadlines

Qualifications

Technology proficient and able to operate a point-of-sale system

Enjoys communicating and coaching

Flexible availability – including evenings, weekends, and holidays

Takes initiative in making thoughtful decisions

Organizes, delegates, and prioritizes assignments to stay on top of deadlines

Skills

Customer service skills

Team management skills

Problem-solving skills

Communication skills

Benefits

Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands

Support for your individual development plus opportunity for growth within our family of brands

A culture of giving back – opportunities to support our philanthropic partners that benefit local communities

*401(k)*

Location: Store 1556-Bridge Street Town Center-ANN-Huntsville, AL 35806

Position Type: Regular/Part time

Equal Employment Opportunity: The Company is an equal opportunity employer and welcomes applications from diverse candidates.