Sales Lead-ANN

About the role

The Sales Lead at LOFT is a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You'll collaborate with the Store Manager to become an expert on store functions, stepping in as manager when needed.

The impact you can have in this role includes being a representative of the brand and modeling personalized customer experience behaviors, assisting store leaders with onboarding and developing an effective, highly engaged team, supporting an inclusive store environment for associates, upholding the highest visual and operational standards, using tools to drive a customer-focused team environment and profitable business, providing in-the-moment feedback and coaching, building productive relationships, using technology to stay informed on company priorities and promotions, and seamlessly stepping into the role of manager when needed.

Responsibilities

• Support and role model excellent customer experiences
• Deliver personalized customer experiences
• Provide guidance and support to associates
• Collaborate with the Store Manager to become an expert on store functions
• Step in as manager when needed
• Assist store leaders with onboarding and developing an effective, highly engaged team
• Support an inclusive store environment for associates where everyone feels welcome and engaged
• Uphold the highest visual and operational standards while keeping the focus on the customer
• Use tools to drive a customer-focused team environment and profitable business
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions
• Build productive relationships by sharing ideas and supporting the team
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
• Seamlessly step into the role of manager when needed

Requirements

• 6 months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and able to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Able to organize, delegate, and prioritize assignments to stay on top of deadlines

Qualifications

• Education: High school diploma or equivalent
• Experience: 6 months of retail sales experience (preferred)
• Skills: Technology proficiency, ability to communicate and coach, flexible availability, initiative, organizational skills, and the ability to prioritize tasks

Skills

• Customer service skills
• Team management skills
• Point-of-sale system proficiency
• Communication and coaching abilities

Benefits

• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships