Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in turning initial interactions into meaningful commitments. This role requires a blend of people skills and performance, and we're seeking someone who thrives in both areas.

Responsibilities

• Own the first interaction with every prospective client, ensuring each conversation counts towards a successful outcome.
• Drive client commitment by clearly communicating the value of our programs, addressing objections, and guiding each conversation toward decisive next steps.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep the momentum alive.
• Gather and document client information accurately to facilitate a seamless handoff to the internal team.
• Track your own performance, identify gaps, and proactively adjust your approach to meet and exceed individual sales-oriented KPIs.
• Collaborate with internal teams to ensure a high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks.
• Treat rejection as data, not defeat, and stay persistent and self-motivated.
• Strong consultative communication skills, asking the right questions and listening with intent.
• Self-motivated and competitive by nature, holding yourself accountable without needing external push.
• Some leadership experience or clear upward trajectory in previous roles.

Qualifications

• Self-motivated and driven to succeed.
• Ability to work independently and manage multiple tasks effectively.
• Excellent interpersonal and communication skills.
• Proficiency in using CRM tools and other relevant software.

Skills

• Exceptional communication and negotiation skills.
• Ability to handle rejection constructively and turn it into motivation.
• Strong organizational and time management skills.
• Ability to build rapport and trust with clients.

Benefits

• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days (15 after the first year) + 10 paid holidays.
• Clear, merit-based growth opportunities as Serenity expands.

Pay & Benefits

• Competitive pay based on experience and performance.
• Equal Pay for Equal Work Act compliant, paying $22 hourly in Colorado.

Schedule

• Three 13-hour shifts per week.

About Serenity

Serenity is a growing organization dedicated to providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds ourselves to a high standard and rewards those who do the same. If you're motivated by metrics, energized by challenges, and want a role where your efforts directly shape your results and career, Serenity is the place for you.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.